Last updated: October 2026. This is a translation; the French version prevails.
1. Seller
Eric Volto, photographer – artist-author (artiste-auteur)
E-mail: contact@ericvolto.com
VAT not applicable, article 293 B of the French General Tax Code.
2. Purpose
These terms govern the online sale of photographic prints (Alu-Dibond® and museum-quality paper) on ericvolto.com. Placing an order implies acceptance of these terms.
3. Products
Prints are made to order by a partner lab (Gelato) chosen for its quality. Colours may vary slightly depending on the screen used to view the website.
4. Prices
Prices are shown in euros, VAT not applicable (art. 293 B CGI). Shipping costs, calculated according to the format and destination country, are shown before the order is confirmed.
5. Order and payment
Payment is made online by bank card or the other methods offered through Stripe, a secure payment platform. The order is confirmed by e-mail.
6. Delivery
Delivery to France and to the European countries offered at checkout. Average delivery time is 3 to 7 working days after printing. A tracking number is sent by e-mail. For deliveries outside the European Union (Switzerland, United Kingdom, Norway…), any customs duties and local taxes are payable by the recipient.
7. Right of withdrawal
In accordance with articles L221-18 et seq. of the French Consumer Code, you have 14 days from delivery to withdraw from your purchase without giving any reason, by writing to contact@ericvolto.com. The print must be returned undamaged, in its original packaging, at your own cost, within 14 days of your request. You will be refunded within 14 days of receipt of the return.
8. Damaged or defective products
If your print arrives damaged or has a printing defect, send photos of the packaging and the product within 48 hours of delivery: a reprint will be sent free of charge. You also benefit from the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).
9. Intellectual property
Buying a print does not transfer any copyright. Any reproduction of the image is prohibited without written permission.
10. Disputes and mediation
These terms are governed by French law. In the event of a dispute, an amicable solution will be sought first. You may also use, free of charge, the consumer mediator whose details are available on request at contact@ericvolto.com.